Shipping & Returns
Shaco clients enjoy free ground shipping on all orders, within the contiguous United States.
Estimated delivery times start from the first full business day after the package leaves our facility. There may be a delay of 1-2 business days for shipping to rural ZIP and Postal Codes and during peak shipping periods or promotional events.
Please note: There may be shipping delays due to unforeseen and uncontrollable circumstances, such as weather conditions. The customer is responsible for all costs related to incorrectly addressed orders. We are not responsible for stolen or lost items.
Return & Exchange Policy
If you are unhappy with your order for any reason, you may send it back. All items must be returned within 30 days from shipment in new, unused condition, with no signs of use or wear. All returns must include the item(s), return label, and packing slip. If any of these items are missing, the processing time will be severely delayed.
Handbags, jewelry sets, and fashion accessories must be returned in the same condition they were sent to you, with all original pieces included and earrings unworn. We cannot accept partial or broken jewelry sets, handbags, or fashion accessories for return or exchange. Please note that final sale merchandise cannot be returned or exchanged. Shaco Couture reserves the right to reject (and not return) items that do not adhere to this return policy.
Exchanges are free and returns are easy. Please contact us via email or phone if you are will like to exchange your purchase. Returns may be dropped off at any FedEx location, FedEx authorized shipping location, or through the Postal Service (any post office, USPS driver, or scheduled USPS pickup). Please do not return packages to self-serve drop boxes as this will result in delays.
Please prepare a package with a packing slip stating what you would like for your return. Ship the package to:
Sharon Cox Cole
333 Providence Street
Woonsocket, RI 02895
Please allow 7-14 business days from the return ship date for your return to be processed and credited. Returns for a refund can only be made to the original form of payment minus a $5.95 restocking fee per item*. Due to varying bank policies, please allow 1-2 billing cycles for the credit to appear on your statement. We are currently unable to process any credit cards that are billed to an address outside of the United States or Canada.
Gift card purchases are not eligible for a refund. Gift card purchases can only be returned for an exchange or store credit.
Final sale merchandise cannot be returned or exchanged.