If you are unhappy with your order for any reason, you may send it back. All items must be returned within 30 days from shipment in new, unused condition, with no signs of use or wear. All returns must include the item(s), return label, and packing slip. If any of these items are missing, the processing time will be severely delayed.
Handbags, jewelry sets, and fashion accessories must be returned in the same condition they were sent to you, with all original pieces included and earrings unworn. We cannot accept partial or broken jewelry sets, handbags, or fashion accessories for return or exchange. No RETURNS ON FACE MASKS AND/OR headpieces (i.e. head scarves). Please note that final sale merchandise cannot be returned or exchanged. Shaco Couture reserves the right to reject (and not return) items that do not adhere to this return policy.
Exchanges are free and returns are easy. Please contact us via email or phone if you will like to exchange your purchase. Returns may be dropped off at any FedEx location, FedEx authorized shipping location, or through the Postal Service (any post office, USPS driver, or scheduled USPS pickup). Please do not return packages to self-serve drop boxes as this will result in delays.
